Returns & Refunds policy

Returns and Refunds

• As we work with third-party suppliers, return and refund policies may vary by product.

• Customers must contact our support team within 2 days of receiving an order for return requests.

• Refunds or replacements will only be issued for defective, incorrect, or damaged items upon verification.

• Shipping costs for returns may be the responsibility of the customer, unless the return is due to an error on our part.

Refund Policy:

• Refunds will be processed only after the returned item is received and inspected.

• The refund amount will be credited to the original payment method within 15 business days.

• If a refund is delayed, customers should contact their payment provider for further assistance.

• LumeSpark reserves the right to deny refunds if the product does not meet the return criteria.