LumeSpark - Terms and Conditions

Last Updated: February 16, 2025

Welcome to LumeSpark! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.

1. General Information

LumeSpark is an online e-commerce store specializing in selling clothing through a dropshipping model. We do not stock or manufacture the products ourselves; instead, we work with third-party suppliers who fulfill orders on our behalf.

2. Orders and Payments

• All orders are processed through our website. By placing an order, you agree to provide accurate and complete information.

• Prices are subject to change without prior notice.

• Payments must be made at the time of purchase through the available payment methods or by Cash on Delivery (COD) Method.

• LumeSpark reserves the right to cancel any order due to fraudulent activity or stock unavailability.

3. Shipping and Delivery

• Since we operate on a dropshipping model, shipping times may vary depending on the supplier’s location.

• Estimated delivery times will be provided at checkout, but actual delivery times may be affected by external factors such as customs delays or courier issues.

• LumeSpark is not responsible for lost, stolen, or delayed shipments once handed over to the shipping carrier.

4. Returns and Refunds

• As we work with third-party suppliers, return and refund policies may vary by product.

• Customers must contact our support team within 2 days of receiving an order for return requests.

• Refunds or replacements will only be issued for defective, incorrect, or damaged items upon verification.

• Shipping costs for returns may be the responsibility of the customer, unless the return is due to an error on our part.

Refund Policy:

• Refunds will be processed only after the returned item is received and inspected.

• The refund amount will be credited to the original payment method within 15 business days.

• If a refund is delayed, customers should contact their payment provider for further assistance.

• LumeSpark reserves the right to deny refunds if the product does not meet the return criteria.

5. Product Availability and Descriptions

• LumeSpark strives to ensure that product descriptions and images are accurate. However, due to differences in supplier stock, minor variations may occur.

• We do not guarantee that all products will be available at all times, and we reserve the right to discontinue any item without notice.

6. Intellectual Property

• All content on LumeSpark, including images, text, logos, and designs, is the property of LumeSpark or its respective owners and may not be used without permission.

7. Limitation of Liability

• LumeSpark is not responsible for any direct, indirect, or incidental damages resulting from the use of our website, products, or services.

• We do not make any warranties regarding product quality, as they are fulfilled by third-party suppliers.

8. Changes to Terms and Conditions

• LumeSpark reserves the right to update or modify these terms at any time without prior notice.

• Continued use of our website constitutes acceptance of any changes.

9. Contact Information

For any questions or concerns regarding these terms, please contact us at:

Email: support@lumespark.net

Mobile: 0305-6009072

Thank you for shopping with LumeSpark!

Ali Laal Shahbaz.